Refund policy

STICHTING AVANS
Comprehensive Return, Exchange & Refund Policy Directory
Corporate Enterprise Entity: Stichting Avans
Registered Operational Headquarters: Professor Cobbenhagenlaan 13, 5037 DA Tilburg, Netherlands
Dedicated Customer Support Email: [email protected]
Authorized E-Commerce Storefront: v1x0xx-gf.myshopify.com
Welcome to the official Return and Refund Policy of v1x0xx-gf.myshopify.com, operated under the corporate management of Stichting Avans, based in Tilburg, Netherlands. We
specialize in ergonomic automotive interior solutions designed to maximize cabin organization, cleanliness, and driving comfort—featuring heavy-duty car interior storage hooks, leakproof
vehicle trash bags, and multi-compartment car storage boxes and organizers. We want your vehicle interior to be clutter-free and enjoyable. Should any item fail to meet your expectations,
our transparent return and refund terms ensure a smooth, worry-free process.
1. 30-DAY RETURN ELIGIBILITY & GUARANTEE WINDOW
Your satisfaction and driving comfort are at the core of our brand values:
Standard Return Period: Customers are granted up to 30 calendar days from the official date of physical delivery to request a return, exchange, or refund for any qualifying product
purchased on our Shopify store.
Item Condition Criteria: Returned automotive accessories must be unused, uninstalled, free from physical scuffs, dirt, or vehicle cabin odors, and enclosed in their original protective
packaging with all clip accessories and manuals intact.
2. PRODUCT-SPECIFIC CONDITION & ELIGIBILITY GUIDELINES
Given the functional, cabin-mounted nature of our automotive organization catalog, specific return guidelines apply:
Car Interior Storage Hooks: Hooks (headrest, seat-back, or adhesive styles) must show no signs of weight stress, adhesive lining peel, or installation scratches to qualify for a return.
Vehicle Trash Bags & Containers: Disposable or reusable car trash bags must be completely unused, unwashed, and free from debris, liquid residue, or odor contamination.
Car Storage Boxes & Trunk Organizers: Collapsible or rigid storage boxes must be clean, unsoiled, with intact dividers, velcro strips, and zippers, returning in original factory fold
condition.
3. RETURN AUTHORIZATION & INITIATION PROCEDURE (RMA)
To ensure swift and accurate processing of your return, please follow our structured RMA procedure:
Submit Return Request: Email our dedicated support desk at [email protected]. Include your full name, Shopify order reference number, and a brief explanation of
the reason for return.
Receive Return Instructions: Upon review and approval, our support team will issue a Return Merchandise Authorization (RMA) number along with designated return warehouse
instructions in Tilburg, Netherlands. Packages sent without prior RMA approval cannot be accepted.
4. INSPECTION WORKFLOW & REFUND DISBURSEMENT
Once your returned package reaches our logistics center in Tilburg, Netherlands, our quality team performs a verification check:
Inspection Window: Returned goods are inspected within 3 to 5 business days of arrival to verify pristine, re-sellable condition.
Refund Issuance: Approved refunds are credited automatically back to your original payment method (credit card, PayPal, or Shopify gateway) within 5 to 7 business days. Original
outward shipping charges are non-refundable.
5. DAMAGED, DEFECTIVE OR INCORRECT DELIVERIES
We maintain strict quality control prior to dispatch; however, transit discrepancies or manufacturing flaws can occasionally occur:
Prompt Notification: If you receive a cracked hook, torn trash bag, or damaged storage organizer box, please contact [email protected] within 48 hours of delivery.
Resolution: Include photographs showing the defect or packaging damage. We will immediately arrange a free replacement shipment or issue a full refund at no extra expense.
6. SHIPPING EXPENSE ALLOCATION FOR RETURNS
Clear logistics responsibilities promote equitable customer relations:
Customer Responsibility: For standard change-of-mind or preference returns, the buyer is responsible for return shipping costs.
Merchant Responsibility: If the return stems from a product defect or shipping error, Stichting Avans assumes full responsibility for all return carriage expenses.
Stichting Avans • Professor Cobbenhagenlaan 13, 5037 DA Tilburg, Netherlands • v1x0xx-gf.myshopify.com • [email protected] • Return and Refund Policy